Amdocs Limited Completes Acquisition of Clarify Assets. Press Release Nov 28 Acquisition Creates the #1 Communications CRM Provider, Combining. The Amdocs Clarify CRM suite of customer solutions help organizations to deliver a unified view of the customer, and act as a single point solution for sales. Amdocs is a multinational corporation headquartered in Chesterfield, Missouri, with support and development centers located worldwide. The company.
|Published (Last):||6 September 2013|
|PDF File Size:||3.68 Mb|
|ePub File Size:||1.58 Mb|
|Price:||Free* [*Free Regsitration Required]|
In other projects Wikimedia Commons. The company provides sophisticated customer care, billing and order management systems for telecommunications carriers and Internet services providers.
Easy No-hassle Amdocs Clarify INTEGRATION
Mr Benkuzari explained, “The financial services industry is a fast growing market clxrify we need to balance the telecom market with another. Retrieved 12 May ClarifyCRM Campaign guides users through the clrify, creation and execution of cross-channel, targeted marketing campaigns. Uses dynamic call scripts to cross-sell and up-sell relevant orders for telesales, telemarketing and customer service organizations Guides agents through personalized calls and assists in information collection Allows companies to easily create and modify complex scripts through comprehensive design capabilities Provides a set of tools to test, activate and analyze scripts Uses drop-down menus, natural language wording and multiple-language support Permits the inclusion of dynamic branching within a script and between different scripts.
The vendor offers the following CRM 7.
Amdocs ClarifyCRM Service Solutions
Amdocs’ co-existence strategy allows companies to incrementally move clxrify browser-based systems as business requirements and budget constraints allow. Over the years, Amdocs has continued to expand its product and services offerings. Amdocs is hoping that the recent acquisition of Xchange’s CRM business helps its growth efforts into the financial services arena. The products track customer information and metrics across all customer touch points for example, e-mail, phone call amdods Web inquiry.
Controls interaction with remote field agents Enables field service agents to smdocs appointments and have their schedule updated while away from the office Allows the agent to access the enterprise database to obtain case details and history, directions to the company and customer information Allows on-site agent to search the diagnosis engine, request parts and update the case status Permits resolutions to be delivered over Wireless Application Protocol WAP phones and Windows CE and Palm OS handheld devices.
A primary goal for ClarifyCRM 12 was to improve the design of the interface to increase service agent efficiency and effectiveness. From Wikipedia, the free encyclopedia. It is built on a Java 2EE-compliant architecture with pre-built integration with its own billing system. Other BPM products can be used to add layers of “if-then-else” statements or, deterministic restrictions to existing rules when a change is required. The New York Times. The product line provides analysis, coordination, management, reporting and tracking solutions for on-site, remote and Web-based customer service operations.
The information contained herein has been obtained from sources believed to be reliable. But the company’s primary focus on the telecommunications market has thus far stunted its expansion.
The Billing Manager also operates with external billing systems. Anshoo Gaur, GM and Head of Amdocs India, acknowledges that India was not insulated from the global recession however comments that leading telecom companies in the country leveraged CRM software to help improve customer experience management and closer relationships with customers in order to combat the economically challenged climate.
The Pegasystems’ enterprise rules engine dynamically chooses the appropriate rule depending on six dimensions of rule resolution: Please do not remove this message until conditions to do so are met.
Within clarifyy past year, Amdocs has introduced browser-based versions of its sales, billing, customer service and support, call center, and response center applications. Pegasystems offers a strong business rules and workflow engine, but doesn’t have clarity core set of customer service products. ClarifyCRM Opportunity Advisor advises a call center agent in real-time of the best possible offers to make to a customer.
Retrieved December 13, The architecture allows for a great deal of flexibility through configuration and customization, much more so than traditional data centric out-of-the-box applications.
Amdocs realizes that most companies would like to upgrade computing infrastructures to accommodate new Internet architecture applications.
For example, Opportunity Advisor offers real-time rules, based on “in-session” information, to provide the service agent with relevant, context-driven recommendations. PeopleSoft offers its PeopleSoft 8 line, which comprises financial, marketing, sales, support and other components.
Amdocs Clarify CRM software market share in India
Amdocs is a supplier of customer relationship management CRMbilling and order management systems, primarily for the communications industry. The company was found in as an offshoot of Golden Pagesthe Israeli phone directory company, which was owned by the A,docs Group headed by Morris Kahn.
Despite these advances, the challenge for Amdocs is to broaden its appeal beyond amcocs telecommunications industry. Provides online, visual processing monitoring through any ClarifyCRM desktop application Java 2 Platform, Enterprise Edition J2EE process execution engine for heightened performance and scalability Flowcharting capabilities for process modeling Drives user interface page display and scripts through model processing.
Follow Us on Twitter. Also it tightly integrates with Amdocs’ marketing and customer analytics solutions. The Customer Interaction Manager’s graphical interface reduces the need for redundant typing, provides “in-context” navigation based on customer information and requests, and offers a window manager that controls multiple interactions, as well as external programs and other Amdocs modules.
Relevant discussion may be found on the talk page. Retrieved from ” https: Siebel Web Service enables companies to extend their service operations to the Web. This page amdoca last edited on 13 Decemberat Amdocs recently unveiled Amdocs CES 8, an enterprise software product designed to enable telecom service providers amfocs run leaner while enabling them to lead in the connected world which by is forecast to have more than seven trillion devices which will require support, bandwidth and new business models.
Amdocs offers a comprehensive line of service solutions that can be applied to customer service organizations, contact centers, Web-based knowledge portals and field agents.